Senior Administrator (Hearings Director)

Complaints and Professional Conduct · Edmonton, Alberta
Department Complaints and Professional Conduct
Employment Type Full-Time
Minimum Experience Mid-level

The Alberta College of Paramedics is a diverse organization that regulates the paramedic profession in Alberta.


We are looking for a dynamic person who thrives in a fast-paced environment to join our team as a Hearings Director for our  Complaints and Professional Conduct Department.


If you are a seasoned administrative professional with exceptional organizational skills, work well with a team and are comfortable following established processes, we want to meet you.


Disclaimer: The title of this position is dictated by the Health Professions Act as Director; however, the role and the duties associated with it are that of an administrative function/level and not that of a management position. Please consider this before applying.


Responsibilities of the role include:


  • Schedule hearing dates (via doodle poll) and notify all attendees
  • Act as a liaison with external lawyers, panel members, complainants, regulated members, witnesses and all other relevant bodies
  • Coordinate hearings from start to finish, including teleconference/videoconferences and in-person hearings
  • Establish Hearing Tribunals and Complaint Review Committees, and designate a Chair 
  • Compile evidence and upload to SharePoint
  • Receive decisions from the Hearing Tribunal/Complaint Review Committee and distributes to all relevant parties in a timely manner
  • Assist with recruitment and training of Membership List members; keep Membership List up-to-date
  • Liaise with other colleges under the Heath Professions Act, and attend Hearing Director Interest Group (HDIG) meetings
  • Support the professional conduct department by performing other administrative duties including: reviewing and editing documents; creating and maintaining complaint records; transcribing investigator interviews; and preparing reports for Council


Still interested? Check out the required competencies and behaviours:


  • Critical thinker; ability to make decisions based on changing circumstances
  • Excellent verbal and written communication skills
  • Confidence to moderate hearings in-person and via teleconference
  • High level of professionalism, integrity, confidentially and accountability
  • Excellent time management skills and ability to meet deadlines in a fast-paced, challenging and high-demand environment without compromising attention to detail
  • Ability to anticipate, assess and readily adapt to changing priorities
  • Strong initiative and able to work with minimal direction and supervision
  • Eagerness to attend training sessions and advance the position 


Last, you just need to see if our requirements for qualifications and experience sound like your background.


These are considered an asset:


  • Certificate or diploma in office, legal or business administration or another related discipline such as policing, criminology or healthcare.
  • Five years’ experience of progressive administrative experience, preferably within a regulatory or legislative environment
  • Knowledge of the Health Professions Act (HPA) would be considered a definite asset  
  • Intermediate knowledge of Microsoft Office 365 suite (especially Word, Excel, Outlook, Teams, OneDrive, and SharePoint), electronic databases and electronic platforms
  • Knowledge of IAPRO, VISIO and Excel


If you’re confident at this point that you simply must join our team, please let us know by sending your resume.


We welcome diversity and encourage applications from all qualified individuals.


1 permanent position available


Salary and Benefits: Competitive salary, vacation, comprehensive health benefits and matching Group Registered Retirement Savings Plan package will be offered to the successful candidate.


Hours of Work: 37.5 hours per week, Monday to Friday.


Applicants may undergo a criminal records check.


Open until filled

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  • Location
    Edmonton, Alberta
  • Department
    Complaints and Professional Conduct
  • Employment Type
  • Minimum Experience